top of page

Guest Terms & Conditions

Thank you for choosing myhomeisyours. 

Please note our house rules which you are deemed to have been accepted by entering the house. 

 

General

  • All Properties are fully furnished to a high standard and a Welcome Pack is provided prior to Your arrival. 

  • We may ask for your ID in advance of check-in. This is a requirement of some of our landlords.

  • Fresh bedlinen and towels are included on your arrival.

  • All Bookings are non-refundable.

 

 

Check-in

  • At the point of check-in, we ask you to take photos & a video which becomes your ‘Condition Report’ and will be added to your file. Please share this with us and feel free to add any property specific comments. 

  • You have 48 hours to flag any issues, otherwise we will assume all is well. 

  • Failure to report any issues with the Property, at the point of check-in or during your stay, will invalidate your right to any recourse.

  • Guests will receive 1 set of keys. Additional keys, when supplied, will require an extra deposit. Failure to return keys to box or leave at the Property will incur a cost. In the event that a Guest loses a key, for safety reasons, We will need to install a new key system. The cost of this needs to be funded by the Guest.

 

During your stay

  • You are responsible for the house for the duration of your stay. 

  • The Property needs to be maintained in good condition always and We reserve the right to inspect the Property at weekly or fortnightly intervals. We will inform you in advance of our visit and give 24 hours notice.

  • Any breakages or damage to the property need to be logged with us immediately.

  • All utilities are included based on a fair use policy.

  • Parties and smoking are strictly prohibited.

  • Only the number of people named on the booking can stay at the accommodation

  • Pets are only allowed, if included in the booking confirmation

  • We ask you to respect Your neighbours always and observe quiet hours between 8 pm and 8 am. 

  • No items are to be removed from any Property or dismantled in any way. If furniture is moved, it needs to be replaced to its original position prior to check-out. 

  • The Property cannot be re-let/sublet to any other group/party without the written approval of myhomeisyours.com. 

  • We reserve the right to refuse admittance or terminate the Stay in the Property to the Guest and their party if they are in breach of these conditions

  • All Guests need to adhere to the council specific waste disposal rules, such as segmentation of food waste, recyclables and others. Excessive rubbish and un-recycled rubbish will incur additional charges.

  • If a call out is necessary due to a nuisance or disturbance myhomeisyours reserves the right to charge a call out fee of £500 (Five Hundred Pounds). 

  • If a call out is necessary due to the Guest mislaying their keys or leaving their keys in the Property, myhomeisyours reserves the right to charge a call out fee of £150 (One Hundred & Fifty Pounds). 

  • The Property cannot be used for commercial or business purposes. 

  • If a Guest abuses the Property, the neighbours or any member of the maintenance, cleaning or myhomeisyours team, that constitutes a breach of contract and they will be immediately evicted.

 

Check-out

  • At the point of check-out, the Guest will vacate the property by 10 am, otherwise fees may be applied. We will compare the ‘Condition Report’ to the accommodation as we find it, allowing for standard wear and tear. If issues arise, we will supply photographic & video evidence and ask you to remedy. We will be responsible for fixing, the Guest needs to fund the repairs. 

  • All properties are to be left in a reasonable state on departure. If additional cleaning is required, the cost of this cleaning will be added as an additional charge, at our discretion. All Guests need to adhere to the council specific waste disposal rules, such as segmentation of food waste, recyclables and others. Excessive rubbish and un-recycled rubbish will incur additional charges.

For a full list of our terms and conditions, see myhomeisyours.com

Last Updated: 11/26/2024 11:06

bottom of page